Cultural Competency

California Kids Care is committed to provide safe, quality, cost-effective, patient and family centered care, with the goal of improving the health of the population it serves.

In order to reach this goal, care is provided to patients in a culturally competent manner. California Kids Care is committed to caring for people of all cultures, ethnicity, race, age, gender, sexual orientation, socio-economic status, spiritual beliefs and religion in a manner that recognizes, values, affirms, and respects the worth of the individual and protects and preserves the dignity of each person.

The California Kids Care family centered care approach values differences and diversity at all levels of the organization. California Kids Care promotes quality services through the valuing of differences and the integration of cultural attitudes, beliefs, and practices into diagnostic and treatment methods. The approach includes the ongoing practice of gathering and utilizing knowledge, information, and data from and about individuals and their families, communities, and groups. That information is integrated and transformed into specific clinical practices, standards and skills, service approaches, techniques and marketing strategies, and initiatives to increase the quality and appropriateness of care.

California Kids Care’s approach to cultural competency reflects an acknowledgment that treatment and recovery is individual and unique. It includes the adaptation of approaches and interventions that are based on, and targeted to, the individual(s) being served. California Kids Care staff ask Members about who they are to find out what approach works best for them. The goal is to assist Members in their acceptance and understanding of the benefits of health services and treatment.

California Kids Care believes that by addressing the cultural and linguistic needs of our Members, it will improve access to care, quality of care, and ultimately, health outcomes.

Cultural Competency Education and Resources

Cultural competency skills can be developed through the training of staff and providers. It also includes implementation of objectives to ensure that administrative policies and practices are responsive to the culture and diversity within the populations served. It is a process of continuous quality improvement.

Providers can access educational materials through the following websites for self-study:

National Center for Cultural Competence – Georgetown University

The mission of the NCCC is to increase the capacity of health care and mental health care programs to design, implement, and evaluate culturally and linguistically competent service delivery systems to address growing diversity, persistent disparities, and to promote health and mental health equity.

CLAS – Culturally and Linguistically Appropriate Services

In collaboration with many colleagues representing diverse cultural and linguistic roots the CLAS Early Childhood Research Institute collects and describes early childhood/early intervention resources that have been developed across the U.S. for children with disabilities and their families and the service providers who work with them.

Office of Minority Health

The OMH is dedicated to improving the health of racial and ethnic minority populations through the development of health policies and programs that will help eliminate health disparities.

National Patient Safety Foundation

National Committee for Quality Assurance

Focusing on culturally and linguistically appropriate services (CLAS) that address disparities is an essential step towards quality health care for all. Through the Recognizing Innovation in Multicultural Health Care Award program, NCQA sought to provide a forum for shared learning to explore strategies to tie cultural awareness into existing quality improvement efforts.

Cultural Competency Web Page

This site answers questions relating to cultural competency, offers practical advice, and provides the opportunity to participate in online discussions.

Directory of Resources in Cultural Diversity and Cultural Competence

This directory of resources in cultural diversity was developed by the AAUAP Technical Assistance Task Force and Multicultural Committee. It is searchable by area of expertise, knowledge of cultural groups, additional skills, and last name.